Return Policy

Please note, we will only accept returns or replace damaged merchandise if you notify us within 30 days of the receipt of your order. Our order department can be reached by phone at 202 332 0240 or by e-mail at drink@dupontwine,com

We make every effort to ensure that our products reach our customers correctly and in good condition. If you ever wish to return all or part of an order or receive an incorrect, physically damaged, or otherwise flawed item, seal any remaining contents within the bottle(s) and contact us immediately. We cannot replace or accept returns of empty bottles. We will arrange for the item(s) to be shipped back to us, and, after inspection to confirm the problem, we will ship a replacement or issue you a refund, whichever is appropriate. You will not be liable for any shipping charges for items that you receive damaged or in error.

If your shipment is returned to Connecticut Ave. Wine & Liquors, by no fault of the company, the cost of the purchased item(s), if not damaged, will be refunded. The original shipping cost plus return shipping cost will be applied at the buyer’s expense as well as a 15% restocking fee.

Any orders that are cancelled by the customer, due to no fault of Connecticut Ave, Wine & Liquors, and have not been already shipped, or are awaiting pick-up, are subject to a 5% restocking fee.